Fast shipping using Australia Post
Shipping is free for all subscription orders, and is also free for all orders over the value of $49, otherwise a flat $20 shipping charge is applied.
We mostly use Australia Post to get our products to you quickly and reliably.
Delivery times vary. Please allow 1-3 days for most towns and cities, with remote areas requiring longer.
You should receive tracking information from Australia Post. If you do not receive within 1 business day, send us an email and we’ll chase up for you.
If you did not give authority to leave, you will will receive a card and will need to contact the courier to arrange re-delivery or pickup from your local post office. If the package is returned to our warehouse you will need to pay any redelivery charges. Please note if you give authority to leave then neither Joonya or the courier company are responsible if your delivery goes missing. Unit addresses should have concierge services if giving authority to leave.
The Joonya eco-store is only available to Australian residents at this time. More countries are coming soon.
We offer a free trial that includes a packet of wipes and 3 nappies in a size of your choice, with a small charge for delivery. Remember – you can always order a order a membership box and then easily cancel, pause or adjust the membership settings on our website.
Given we send off your order very quickly, once you have made an order it will not be possible to change or cancel it.
Strange things happen! Please see our returns policy here. We do offer a satisfaction guarantee so if our products are not performing to your expecations, get in touch with us via email at firstname.lastname@example.org.
We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.
Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!
Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every order we receive on our website. Together we can make a small difference to help this poor little planet of ours.
You can adjust the cycle length days at any time by logging in to the My Store page.
Definitely – just log in to the My Store page to do this.
For wipes, you can save up to 40% vs RRP by using the bulk membership option. For nappies, you can save 30%. When free delivery is factored in, the savings really add up!
Members can update any of these things by logging in to the ‘My Store’ page. Here you will see the various options to update your details.