Fast shipping using Australia Post

FAQ

Shipping

Shipping is free for all subscription orders, and is also free for all orders over the value of $49, otherwise a flat $20 shipping charge is applied.

We mostly use Australia Post to get our products to you quickly and reliably.

Delivery times vary. Please allow 1-3 days for most towns and cities, with remote areas requiring longer.

You should receive tracking information from Australia Post. If you do not receive within 1 business day, send us an email and we’ll chase up for you.

If you did not give authority to leave, you will will receive a card and will need to contact the courier to arrange re-delivery or pickup from your local post office. If the package is returned to our warehouse you will need to pay any redelivery charges. Please note if you give authority to leave then neither Joonya or the courier company are responsible if your delivery goes missing. Unit addresses should have concierge services if giving authority to leave.

The Joonya eco-store is only available to Australian residents at this time. More countries are coming soon.

Purchasing

We offer a free trial that includes a packet of wipes and 3 nappies in a size of your choice, with a small charge for delivery. Remember – you can always order a order a membership box and then easily cancel, pause or adjust the membership settings on our website.

Given we send off your order very quickly, once you have made an order it will not be possible to change or cancel it.

Strange things happen! Please see our returns policy here. We do offer a satisfaction guarantee so if our products are not performing to your expecations, get in touch with us via email at support@joonya.com.

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!

Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every order we receive on our website. Together we can make a small difference to help this poor little planet of ours.

Membership

You can adjust the cycle length days at any time by logging in to the My Store page.

Definitely – just log in to the My Store page to do this.

For wipes, you can save up to 40% vs RRP by using the bulk membership option. For nappies, you can save 30%. When free delivery is factored in, the savings really add up!

Members can update any of these things by logging in to the ‘My Store’ page. Here you will see the various options to update your details.

Product & Ingredients

Nappies

We have carefully chosen the materials to be as eco-friendly and non-toxic as possible. The top sheet touching your baby and back sheet have bio-based materials, while the core is made from super absorbent polymers and FSC® Mix (C145475) certified wood pulp – sourced from responsibly managed forests. Our bags are made from majority bio-based materials too!

Our nappies are made in the European Union by a manufacturer at the cutting edge of nappy technology. We literally scoured the globe in the hunt for the best supplier.

We are working on these options, but in the meantime our Crawler size is designed for babies that are not long past the newborn stage, with an ideal size between 6-11 kg.

This is the best part of having babies…let’s do this! We recommend you follow the steps below:
1. Choose a safe, flat and secure surface to change your baby and lie them on their back.
2. Open out the nappy and slide your fingers down the side to lift up the leak guards.
3. Lift your baby’s legs up and place underneath so they are lying on it & ensure tabs are at the back.
4. Peel back the grip tabs and secure on the front panel.
5. Reposition the grip tabs to adjust the fit of your baby’s nappy so they are comfortable. Double-check that the nappy is not too loose or too tight.
6. When disposing of nappy, please place in the garbage bin. Do not recycle or flush down toilet.

Yes, our nappies are designed to be unisex and your baby’s weight will be the best guide to selecting a size. With each baby having somewhat of a unique shape, if there is any doubt about which size is suitable (the weight may suit more than one size), then we recommend our trial offer.

We are very proud to be featuring this logo, which means at least 70% of the wood fluff in our nappy core comes from responsibly managed forests that are independently certified to FSC standards. The remainder comes from controlled wood sources. The Forest Stewardship Council (FSC) ensures the harvest of timber products maintains the forest’s biodiversity, productivity, and ecological processes. It means that forest operations are structured and managed to be sufficiently profitable, without generating financial profit at the expense of the forest resource, the ecosystem, or affected communities. By providing strong incentives to sustain forest resources with long-term management plans, it means both locals and society at large can enjoy long term benefits. Together, the Forest Stewardship Council (FSC) and Joonya are providing a product that delivers a brighter future for the next generation. For more information about the FSC, take a look here – https://au.fsc.org/en-au

The “Original DERMATEST®” seal confirms that our nappies do not cause skin irritation or hypersensitivity to the skin after dermatological testing. Products certified with this seal keep the promise of tested and confirmed quality. The test procedure involved a small sample of the top sheet, ears and tabs being applied to the skin of 30 panelists via an occlusive patch at a suitable concentration. In this test panel there were people with very dry, oily, normal and sensitive skin. The skin is checked at 24, 48 and 72 hour intervals. A positive reaction provides evidence of primary irritation to the substances. In conclusion, all 30 panelists experienced ‘no reaction’ to the test sample. For more information on Dermatest check out www.dermatest.de

Wipes

We use 100% viscose material which is derived from cellulose fibers and is therefore safe for the environment by being 100% biodegradable and compostable in proper soil conditions.

Our wipes each measure 18 x 20 cm on average (plus or minus 10%).

We have carefully chosen the ingredients in our wipes to deliver the most effective, non-toxic solution available. We challenge anyone to show us a better option – seriously, we would like to know! The Environmental Working Group’s Skin Deep cosmetics database shows our ingredients to be extremely safe – check out www.ewg.org/skindeep.

Silver Dihydrogen Citrate (SDC) is a new and extremely effective bacteria-fighting preservative – used by only the most advanced product designers. A preservative is essential to use in any moist environment that can be a breeding ground for germs. SDC is absolutely safe for your baby – other brands often use questionable preservatives to guarantee the shelf life. We encourage you to do your own research, but a good place to start is the EWG Skin Deep cosmetic ingredients database at www.ewg.org/skindeep – SDC is given the best possible rating on this site. Furthermore, the World Health Organization (WHO) has assessed the safety of using silver compounds to sanitize drinking water – their results found no toxic effects from exposure. The EU’s Scientific Committee on Consumer Products performed a scientific review and also found SDC to be non-toxic and non-irritating from either oral or dermal exposure.

Our manufacturer suggests a shelf life of 3 years from date of manufacture, offering plenty of time.

After much searching, we could not find a manufacturer in Australia or the USA who had a track record using our preferred preservative, Silver Dihydrogen Citrate. Nor could they easily access the biodegradable viscose fabric we wanted to use. We believe these two elements are very important to create the safest wipe available – for both babies and the environment. Our search for the right manufacturer led us to China, and our due diligence makes us very comfortable with our current choice – they have a long list of credentials (Nordic Swan, EPA, ISO 9001, GMPC, CGMP & BRC certifications), were recommended to us by several industry contacts, and are the private label wipes manufacturer of many well-known retailers in both the USA and Australia. Each batch of our wipes undergoes post production testing for both quality and microbiology to ensure a consistently sound product.

City water goes through an intense multi-step process of purification, including Ultraviolet (UV) Irradiation, Reverse Osmosis and Electro Deionization. These methods neutralize adverse chemicals, heavy metals, chlorine and other pollutants, while killing bacteria and other microorganisms – making the water 100% safe for our use.

Nope – though we have used our wipes to clean up some doggy mess at home!

We do not recommend flushing wipes – even if they are biodegradable.

Yes, our packaging is 100% recyclable.

A BRAND YOU CAN TRUST… Why Joonya?

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